FAQ

On the day of your arrival, you will receive by e-mail* a form from Geneva Tourism giving you access to the Geneva Transport Card (GTC). Once completed, download the PDF with your name on it in order to benefit from free access to all public transport in the canton during your stay.

*In order to benefit from this pass, please make sure that the hotel has your email address.
(Contact: reception@bristol.ch)

From the airport

With your Geneva Transport Card, you can reach the Cornavin train station in the city centre in 7 minutes by taking the train from the airport. The hotel is a 5-minute walk towards the lake, on your left just before the Mont Blanc bridge.

By bus, tram or shuttle boat (Mouettes)

Public transport in Geneva is free of charge during your stay at the Hotel Bristol thanks to the GTC. Nearest stops: Mont-Blanc by bus, Cornavin station by tram located at 5 minutes on foot and Les Pâquis by Mouettes also at 5 minutes on foot.

By car in Switzerland

• Coming from Lausanne on the motorway towards Lake Geneva:
  Drive along the lake, turn right before the Pont du Mont-Blanc. The Hôtel Bristol is the first building on your right.
• Coming from the airport towards the city centre:
  Drive along the rue du Mont-Blanc. The Hôtel Bristol is on your left before the bridge.

By car from France

• Coming from Chamonix or Annecy towards the city centre:
  Cross the Pont du Mont-Blanc. The Hôtel Bristol is on your right 30 metres past the bridge.

GPS coordinates

• Latitude 46.2074824, longitude 6.146998499999995.

For more information see www.viamichelin.com.

Driving in Geneva can be difficult because of the traffic and the many one-way streets. Thanks to our free public transport card, we don't recommend our customers to come by car.

However, should you need it, we have 4 parking spaces available by reservation only. Access to our parking lot is reserved for small vehicles, as it is relatively narrow and winding up to floor -4. Alternatively, you can park in the parking lots near the hotel.

For further information, please contact the concierge or our receptionist colleagues at bristol@bristol.ch.

The Hotel Bristol Geneva is located in the center of the city, a few steps from Lake Geneva and less than 5 minutes walk from the Cornavin train station.

Near the Bristol Genève you have access to several buses and small yellow boats (Mouettes) that allow you to explore the city free of charge with your Geneva Transport Card* (*more information on this subject in the "How to get to the hotel" section).

Want to discover the places that make up Geneva's soul and history? Follow the guide! Discover the favorites of our concierge Stefano

Or contact him to book unusual activities at concierge@bristol.ch or +41 22 716 5700

No, smoking is not permitted in rooms or throughout the hotel. A penalty of CHF 500 will be charged for non-compliance.

Yes, our concierge is on hand not only to suggest tables according to your preferences, but also to organize your evening. Our restaurant " Côté Square " is also one of Geneva's top restaurants and was awarded 13 out of 20 points by the Gault&Millau Suisse guide in 2025.

Yes, room service is available during service hours, lunch and dinner 7 days a week. Discover our menu here

The restaurant Côté Squareawarded a 13/20 rating in GaultMillau 2025, is open Tuesday to Saturday inclusive, lunch and dinner - with a seasonal menu. Reservations recommended on +41 (0)22 716 57 58

The bar is open every day for lunch and dinner - with a snack menu.

Two annual closures are generally scheduled after New Year's Eve and at Easter. The bar remains open during these periods.

Room service is also available 7 days a week, with some 24-hour options.

Yes, we accept small pets (large pets on request).

Pets are allowed for an additional charge of CHF 25 per animal, per night. There is no charge for service animals.

Any damage caused during your stay will be at your expense. Do not hesitate to contact us to plan the stay of your companion.

Of course, Hôtel Bristol Genève has its own luggage room, and if you have a reservation, we'll be happy to store your luggage on arrival or after departure.

The room is ready by 3pm and we can store your luggage while you wait; you can also access the wellness center to shower and get ready in case you need to leave immediately upon arrival.

Early check-in or late check-out are subject to availability. We cannot guarantee them. If early check-in or late check-out are part of your requirements, we advise you to book the night before or the night after.

Our Superior and Deluxe rooms as well as our Junior suites and Duplexes are fitted out to accommodate up to three people. Parents may request a cot or an extra bed for children up to six years old.

Parents may request a cot or an extra bed for children up to six years old free of charge (family package not included). The cost of an extra bed for children aged seven and up is automatically calculated according to the dates of your stay.

Our classic rooms can accommodate a maximum of 2 people; however, we have connecting classic rooms that can accommodate 4 people in both rooms. From the superior room onwards, 3 people can be accommodated per room with a possible supplement depending on the age of the 3rd person. We also have some connecting deluxe rooms to accommodate up to 6 people in these two rooms.

Wi-Fi and cable connections are available free of charge throughout the hotel (rooms and public areas except the wellness centre). There is also an internet point in the hotel lobby where you can access the internet, scan documents or a USB stick and print a document.

Yes, the hotel has 4 parking spaces in a covered parking lot located right next to the hotel. These must be reserved in advance when booking or by e-mailing our concierge bristol@bristol.ch; the cost is CHF 40.

Parking in the Square du Mont-Blanc is metered from 8am to 7pm Monday to Saturday and is limited to 90 minutes.

Driving in Geneva can be difficult because of the traffic and the many one-way streets. Thanks to our free public transport card, we don't recommend our customers to come by car.

Access to our parking lot is reserved for small vehicles, as it is relatively narrow and winding up to floor -4. Alternatively, you can park in the parking lots near the hotel. For further information, please contact the Conciergerie or reception at bristol@bristol.ch.

The hotel features 110 rooms and suites, spread over 7 floors. Rooms Unique! renovated in 2024 in a contemporary art-deco style

For bookings made on our website or by telephone, fax or email, the standard cancellation period is 24 hours before arrival (excluding events bookings). Late changes or cancellations and no-shows incur a penalty. Refer to your booking confirmation for how and when to change or cancel a booking. Please note, however, that nonrefundable bookings cannot be changed or cancelled. Please contact our booking department for more information at bristol@bristol.ch or +41 227 165 800.

Geneva's drinking water is filtered to the highest standards. You can drink the tap water with absolute peace of mind.

Our staff can provide you with several chargers of different brands.

Yes, the hotel has a beautiful wellness center of over 200 m2. Here you'll find a fitness room, Jacuzzi, hammam, sauna and massage room. Open daily from 8 a.m. to 11 p.m., access is free for hotel guests and for guests who have booked a treatment or service at the wellness center; an entrance fee of CHF 50.00 is charged to external guests.

Some local titles are available at the bar. We also offer digital access for reading on your smartphone or tablet, to a selection of over 1,600 international magazine and newspaper titles.

The preservation of the planet is one of the family's main values and a major axis of its action. Discover the 1,000 ways in which the Hotel Bristol Geneva protects the environment.