FAQ
How do I get to the hotel?
On the day of your arrival, you will receive by e-mail* a form from Geneva Tourism giving you access to the Geneva Transport Card (GTC). Once completed, download the PDF with your name on it in order to benefit from free access to all public transport in the canton during your stay.
*In order to benefit from this pass, please ensure that the hotel has your email address.
(Contat: reception@bristol.ch)
From the airport
With your Geneva Transport Card, you can reach the Cornavin train station in the city centre in 7 minutes by taking the train from the airport. The hotel is a 5-minute walk towards the lake, on your left just before the Mont Blanc bridge.
By bus, tram or shuttle boat (Mouettes)
Public transport in Geneva is free of charge during your stay at the Hotel Bristol thanks to the GTC. Nearest stops: Mont-Blanc by bus, Cornavin station by tram located at 5 minutes on foot and Les Pâquis by Mouettes also at 5 minutes on foot.
By car in Switzerland
- Coming from Lausanne on the motorway towards Lake Geneva:
Drive along the lake, turn right before the Pont du Mont-Blanc. The Hôtel Bristol is the first building on your right. - Coming from the airport towards the city centre:
Drive along the rue du Mont-Blanc. The Hôtel Bristol is on your left before the bridge.
By car from France
- Coming from Chamonix or Annecy towards the city centre:
Cross the Pont du Mont-Blanc. The Hôtel Bristol is on your right 30 metres past the bridge.
GPS coordinates
- Latitude 46.2074824, longitude 6.146998499999995.
For more information see www.viamichelin.com.
What to do in the area?
The Hotel Bristol Geneva is located in the center of the city, a few steps from Lake Geneva and less than 5 minutes walk from the Cornavin train station.
Near the Bristol Geneva you have access to several buses as well as small yellow boats (Mouettes) allowing you to explore the city free of charge with your Geneva Transport Card* (*more information on this subject in the section "how to get to the hotel?").
The Geneva Resort Pass
From July 1 to August 31, 2022, you can benefit from the Resort Pass with your reservation. Thanks to this pass, you will be able to take advantage of a hundred unusual activities in the region, free or at reduced prices!
Be sure to provide your email address when you make your reservation to receive the Resort Pass on the day of your arrival.
Would you like to discover the places that make up the soul and history of Geneva? Follow the guide!
Exceptional ride as a passenger in an e-TukTuk for 1h30 at CHF 190 from 1 to 4 persons
1.5 hour workshop CHF 250.00 per person, for a workshop of 2
To be booked with our concierge concierge@bristol.ch or +41 22 716 5700
Need more inspiration on what to do in Geneva? Go to our page "Inspiration"
Don't hesitate to ask our concierge for the best tips in the area
Is smoking allowed in the rooms?
Smoking is forbidden in nonsmoking rooms on penalty of a CHF 400 fine. However, we do have some smoking rooms on the 6th floor.
I need help to find a good restaurant in Geneva; I'd like to buy tickets to the theatre or the opera. Can you take care of this?
Our concierge is at your service to suggest a restaurant that matches your tastes or even to organise your evening. Our Côté Square restaurant is also one of the finest in Geneva, scoring 16/20 in the Gault&Millau 2022.
I will be arriving very late without time to have dinner. Do you have 24-hour room service?
(Our room service is available 24 hours a day, all you have to do is order) -> Unfortunately, mandatory health measures force us to suspend this service during the COVID-19 pandemic.
When is your restaurant open?
The restaurant Côté Square is open from Monday to Saturday inclusive, for lunch and dinner - except Saturday lunch - with a seasonal menu. Reservations recommended on +41 (0)22 716 57 58
The restaurant Côté Café is open daily for lunch and dinner.
There are usually two annual closures after New Year and Easter.
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As of 17 February 2022, proof of vaccination, cure and negative test is no longer required to enter Switzerland. The same applies to access to leisure and catering facilities. In addition, wearing a mask is no longer legally required in Switzerland.
Can I bring my pet?
We accept small pets (large pets on request). Please note that you will be billed for any damage caused by your pet during your stay. Do not hesitate to contact us to plan your pet's stay.
Can I drop off my luggage early in the morning if I'm booked for the evening?
Of course, the hotel has luggage storage, and if you have a reservation at the Bristol we would be happy to hold your luggage on arrival or after departure.
My flight arrives very early in the morning. What time can I check in? Is there somewhere I can take a shower while waiting for my room to be ready?
Rooms are ready by 2pm, but we can store your luggage in the meantime, and you can go to the Wellness Centre to shower and freshen up in case you need to leave immediately upon arrival.
How do I obtain early check-in or late check-out?
Early check-in or late check-out are subject to availability. We cannot guarantee them. If early check-in or late check-out are part of your requirements, we advise you to book the night before or the night after.
Can an extra bed and/or a cot be put in any room?
Our Superior and Deluxe rooms as well as our Junior suites and Duplexes are fitted out to accommodate up to three people. Parents may request a cot or an extra bed for children up to six years old.
How much does an extra bed cost?
Parents may request a cot or an extra bed for children up to six years old free of charge (family package not included). The cost of an extra bed for children aged seven and up is automatically calculated according to the dates of your stay.
I have two or more children. How many rooms should I book?
Our classic rooms can accommodate a maximum of 2 people; however, we have connecting classic rooms that can accommodate 4 people in both rooms. From the superior room onwards, 3 people can be accommodated per room with a possible supplement depending on the age of the 3rd person. We also have some connecting deluxe rooms to accommodate up to 6 people in these two rooms.
Is free internet access available throughout the hotel?
Wi-Fi and cable connections are available free of charge throughout the hotel (rooms and public areas except the wellness centre). There is also an internet point in the hotel lobby where you can access the internet, scan documents or a USB stick and print a document.
Does the hotel have parking?
The hotel has four parking spaces in a covered car park right next to the building. We advise you to reserve one in advance when booking or by emailing our concierge at bristol@bristol.ch. A parking space costs CHF 50.
Parking in the Square du Mont-Blanc is metered from 8am to 7pm Monday to Saturday and is limited to 90 minutes.
How many rooms do you have?
The hotel has 110 rooms and suites spread over seven floors. Two room styles are available:
- Unique! renovated in December 2021 in a contemporary art-deco style
- Charming rooms are snug with a timeless, traditional elegance
By when can I cancel if I book on your website or by telephone/email?
For bookings made on our website or by telephone, fax or email, the standard cancellation period is 24 hours before arrival (excluding events bookings). Late changes or cancellations and no-shows incur a penalty. Refer to your booking confirmation for how and when to change or cancel a booking. Please note, however, that nonrefundable bookings cannot be changed or cancelled. Please contact our booking department for more information at bristol@bristol.ch or +41 227 165 800.
Is the tap water safe to drink?
Geneva's drinking water is filtered to the highest standards. You can drink the tap water with absolute peace of mind.
Do you have chargers for mobile phones?
Our staff can provide you with several chargers of different brands.
Do you have a gym and a spa?
Yes, the hotel has a beautiful wellness centre of more than 200 m2, renovated in November 2021. You will find a fitness room, jacuzzi, hammam, sauna and a massage room. Open every day from 08:00 to 23:00, access is free of charge for hotel guests and for guests who have booked a treatment or service in the wellness centre; an entrance fee of CHF 50.00 is charged to external guests.
UPDATE COVID-19 - 17 February 2022
As of 17 February 2022, proof of vaccination, recovery and negative test is no longer required to enter Switzerland. The same applies to access to leisure facilities, such as our wellness centre. In addition, it is not necessary to wear a mask in the hotel.
Do you have newspapers?
Some local newspapers are available at the bar. We also offer a digital selection of over 500 international magazines and newspapers for reading on your smartphone or tablet.
What is being done to ensure the safety of guests during the COVID-19 pandemic?
The standards of cleanliness and hygiene that we have always applied are of the strictest; nevertheless, according to the directives of the Swiss authorities, a series of additional actions and measures have been put in place to welcome you in the best conditions. More information on this link
Trade associations HotellerieSuisse and GastroSuisse and Switzerland’s nonhotel accommodation interest group Parahotellerie Schweiz have developed specific measures to ensure the safety of guests when staying in accommodation in all service areas. The Clean & Safe label shows that we strictly follow these measures.
As of 17 February 2022, proof of vaccination, cure and negative test is no longer required to enter Switzerland. The same applies to access to leisure and catering facilities. In addition, wearing a mask is no longer legally required in Switzerland.
I need a travel certificate. Where can I get a PCR test in Geneva?
When booking on our website you can also book a PCR test by pharyngeal or nasopharyngeal swab (depending on your choice). The sample is taken by a nurse in your room and analysed by an approved laboratory. Test results are available within 12 to 24 hours at a cost of CHF 125 (additional charge of CHF 50 for travel on Sunday).
Free cancellation 24 hours before the scheduled collection date. This test can be booked by all clients by contacting the reception desk at bristol@bristol.ch or by phone at +41 (0)22 716 57 00
What are the latest measures taken by the Swiss Confederation against COVID-19?
UPDATE COVID-19 - 17 February 2022
As of 17 February 2022, proof of vaccination, cure and negative test is no longer required to enter Switzerland. The same applies to access to leisure and catering facilities. In addition, wearing a mask is no longer legally required in Switzerland.
All the latest special provisions can be found here.
What are the Hotel Bristol's commitments to the environment?
The preservation of the planet is one of the family's main values and a major axis of its action. Discover the 1,000 ways in which the Hotel Bristol Geneva protects the environment.